Customer Care Representative Job at Ison xperiences

Ison Xperiences is a multi-dimensional company located in the ancient city of Ibadan. We provide exceptional customer Service. Our outstanding services over the years with our respective clients have proven our loyalty and service and productivity driven qualities.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND qualification with 0 - 1 year of work experience.

Salary
N30,000 - N50,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: isonrecruitment.ibadan@isonxperiences.com using the job position as the subject of the mail.

Note: For enquiries, call: 08129091960.