Customer Care Representative Job at Olives Apparel and Textile Atelier Limited

Olives Apparel and Textile Atelier Limited specialises in textile manufacturing for corporate organizations, fashion brands, school and other clients.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Candidates should possess a Bachelor's Degree with 1 - 3 years work experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N60,000 - N75,000 Monthly.

Method of Application
Interested and qualified candidates should send their Resumes to: olivesapparelandtextileatelier@gmail.com using the Job position as the subject of the mail.