Customer Care Representative Job at Snappy Exchange

Snappy Exchange is FinTech company registered in Nigeria. We deal with buying and selling of cryptocurrencies and other digital assets. Snappy Exchange offers the easiest and most convenient way for you to buy and sell your bitcoin and other digital assetsin Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Care Representative (Morning and Night Shift)

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Take the extra mile to engage customers.
• Online customer management and ability to resolve issues.

Basic Requirements

• OND or NCE qualification.
• 1 - 2 years of work experience.
• Gender: Female.
• Age: 20-27 Years.

Salary
N50,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr@snappyexchange.com using the Job Position as the subject of the email

Note

• Residence within Ikeja or places closer to Ikeja is a criteria.
• Only shortlisted candidates will be contacted for the interview.