Customer Care Representative Recruitment

At Royal Touch Integrated Services Limited, we provide solutions and services (sales and marketing) to Clients (experts in their businesses and industry) to develop and implement their vision. We offer recommendations and options based on clients needs, complete requested tasks by the client, make suggestions on opportunities or changes needed within the organization.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Oshogbo, Osun
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N50,000 - N100,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: royaltouchintegratedresources@gmail.com using the Job Title as the subject of the email.