Customer Care Representative / Storekeeper Job at Next-online store

Next-online store is an online platform that sells useful household, car accessories, and other related product online.

We are recruiting to fill the position below:

Job Position: Customer Care Representative / Storekeeper

Job Location: Ibadan, Oyo
Employment Type: Full-time


Job Description

  • The duties and responsibilities include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions, process customer orders and follow up till it is completed
  • Follow communication procedures, guidelines and policies
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Take the extra mile to engage customers
  • Keep record of products.

Storekeeping:

  • Replenish supply inventories following established guidelines of the company.
  • Maintain a neat, clean and safe working environment as per government regulation.
  • Manage the store layout.
  • Supervise other staff members and keep a record of sales.
  • Receive, upload and shelf all supplies.

Requirements and Skills

  • Candidates should possess an FSLC / OND / SSCE / GCE / NECO qualification with 0 - 2 years of work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Should be able to do graphic designs on phone.

Salary
N15,000 - N20,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: olaleyejoshua02@gmail.com using the Job Position and Location as the subject of the email.

Note: Applicant most be living within Agbowo/UI Axis



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