Customer Care Specialist Job at Cruxdeals Limited

Cruxdeals Limited is a registered company with special focus on providing solutions to everyday needs using technology.

We are recruiting on behalf of one of our subsidiaries to fill the position below:

Job Position: Customer Care Specialist
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of inbound /outbound calls
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Always behave in a manner consistent with and loyal to the Quick learning values

Requirements

• Minimum HND or BSc in any discipline.
• 2-3 years cognate experience
• Secondary School Leaving Certificate with minimum of 5 credits including English Language in not more than one sitting.
• Candidate must reside within Ikeja, Ogba, Berger, Agege and environs for proximity.
• Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and PowerPoint etc.
• Experienced working with CRM tools
• Good interpersonal and communication skills.
• Passion for Customer Service.
• High attention to detail, proactive person with a service-oriented mindset.
• Likes to get it right the first time and can look ahead to avoid issues from happening.
• Able to work under pressure while keeping quality in focus.
• Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
• Good moral compass and ability to work the Company’s values.
• Ability to work independently and within team and meet agreed deadlines.
• Fluent in English (written and oral)
• Must have completed NYSC

Method of Application
Interested and qualified candidates should send their updated CV to: recruitment@cruxdeals.africa using the Job Title as the subject of the email.

For more information about the company: www.cruxdeals.africa