Customer Care Supervisor Job at PZ Cussons

PZ Cussons is a dynamic consumer products group and innovator of some of the world's best known and loved brands. Calling on over 130 years of expertise, we operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth. Our world-class supply chain and distribution networks enable us to meet our global consumer needs and deliver quality brands that add value and enhance everyday lives.

We are recruiting to fill the position below:

Job Position: Customer Care Supervisor

Job Requisition ID: JR001864
Job Location: Nigeria Head Office
Job type: Full-time

Responsibilities

• Answer incoming calls and respond to customer emails.
• Manage and resolve customer complaints effectively.
• Identify issues and escalate them to supervisors when necessary.
• Provide customers with information about products and services.
• Route calls to the appropriate resources as needed.
• Document all call details according to standard operating procedures.
• Follow up on customer calls when required.
• Complete call logs and reports accurately.
• Perform other assigned duties as needed.
• Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities.
• Maintain effective safety management practices.
• Sustain quality systems management.
• Contribute to the implementation of sustainable continuous improvement systems

Qualifications

• Relevant Degree in any discipline.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Excellent listening skills, along with strong verbal and written communication abilities. communication skills.
• Ability to handle stressful situations appropriately.
• Computer Literate.