Customer Experience Agent Job at Traction Apps

Traction Apps is a technology company focused on technology solutions for SMEs relating to merchant management and payments. Traction Apps is a division of Traction Venture Partners Limited, a venture building platform seeking to build and enable a B2B ecosystem in emerging markets

Traction is a mission-driven, fast-paced and entrepreneurial environment, led by ex McKinsey consultants. The company presents a rich opportunity for our team members to drive meaningful growth and address real problems

We are recruiting to fill the position below:

Job Position: Customer Experience Agent
Job Location: Lagos
Employment Type: Full-time

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team.
• In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.

What You'll Do

• Adopt standards/procedures for ensuring optimal customer experience
• Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Attend to the customer's queries on our social media platforms and incoming phone calls
• Cross sell Traction's products and services while engaging the customers.

What You'll Need (Requirements)

• HND / B.Sc Degree preferred
• At least 1 year of experience in a relevant role
• Thorough understanding of the Fintech industry
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills.