Customer Experience Manager Job at House of Launi
House of Launi is a ready-to-wear fashion brand that deals in bespoke designs, easy and ready to wear. customized designed for both genders and all sizes.
We are recruiting to fill the position below:
Job Position: Customer Experience Manager
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Responsibilities
- Manage customer experience frominitial contact to post-sales follow-up to ensureevery interaction is memorable.
- Respond promptly and effectively to customers' inquires and messages via WhatsApp and Instagram.
- Collaborate with clients to understand their style preferences and recommend suitable designs for various occasions.
- Ensure accurate communication of design to the production team for precise execution.
- Conducts quality checks, fittings and follow-ups to guarantee customer satisfaction.
Requirements
- 2 - 4 years of work experience.
- Previous experience in a fashion house or retail setting and sales.
- Strong communication skillsand ability to handle customer inquiries effectively.
- Must be available to start immediately.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: houseoflauni@gmail.com using "Customer Experience Manager" as the subject of the mail.
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