Customer Experience Officer Job at Arnergy Solar Limited

Arnergy is a distributed utility providing energy reliability to SMEs and economic clusters in emerging market with flexible acquisition options including energy Subscription (ES) based on monthly fixed fee, consumer financed Lease to Own (LO) with monthly instalment or a Outright Sales (OS) option. Arnergy is on track to deploy excess of 100 Megawatt installed PV capacity powering more than 35,000 businesses across impact sectors not limited to Healthcare, Education, Hospitality by 2023. If you are excited to be part of the solution to Africa's energy crisis starting with Nigeria, we are happy to have you on board.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Lagos
Job Type: Full Time

Responsibilities
You’ll focus on:

• Serving as the voice of the customer to ensure that Arnergy's corporate strategies align with customer's needs, wants and realities.
• Receiving and making calls to clients, addressing their needs and listening to their concerns, complaints and issues.
• Being a brand advocate and maximizing word of mouth and multichannel marketing opportunities.
• Utilizing software, databases and other technical tools appropriately to deliver business goals.
• Striving to meet or exceed call centre metrics while providing excellent customer service.
• Participating in training, seminars and company-wide events to expand industry knowledge and fulfill company objectives.
• Generating data to ensure that the service level promises are delivered to customers.
• Ensuring that service response and resolution times are compliant with the Service Level Agreements.
• Optimizing inbound requests and customer touchpoints with clear reporting on metrics.
• Efficiently responding to callers, providing solutions and ensuring they feel supported and valued.
• Building respectful and cordial relationships with clients and team members for a productive work environment.
• Building positive customer experiences, producing impactful sales collateral & collecting relevant feedback.
• Observing all occupational health and safety and requirements.
• Maintaining a professional appearance/attitude, consistent with local customs and company policy.

Qualifications

• A University Degree in IT, Engineering, English, Linguistics or Business-related Degree.

Requirements & Skills
You'll be a good fit for this role if you have:

• 1-2 years of CX work experience
• Strong phone contact handling skills and active listening
• Ability to multitask, prioritize, and manage time effectively
• Good understanding of the renewable energy industry.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Highly articulate with an excellent command of written and spoken English.
• An excellent communicator, organized, great team player with problem-solving skills.
• Customer empathy and crisis management techniques.

Skills:
We’d also like to see:

• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Compliance oriented, good interpersonal skills
• High level of attention to detail

Method of Application
Interested and qualified candidates should send their Application to: recruitment@arnergy.com using the Job Position as the subject of the mail.