Customer Experience Officer Job at God is Good Motors (GIGM)

God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Asaba, Delta (Terminal Head Bridge)
Cadre: Entry Level

Job Description

• Make or update travel reservation(s) for walk-in guests using the online booking system.
• Create and maintain Guest/reservation records.
• Resolve service matters in person or virtually.
• Forward booking/travelling reschedule requests to the concerned unit.
• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check-in.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote the brand Goodwill.
• Promote/Cross-sell the GIGM online booking app and other Company products & services.
• Assist guests that require special assistance to board or depart conveyance.

Job Requirements

• BSc / HND qualification with 2.2 / Lower Credit from an accredited / reputable tertiary Institution.
• Candidates resident in Asaba and its very close environs are preferred.

Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job position as the subject of the mail.