Customer Operations Engineer Job at Arnergy Solar Limited

Founded in 2013, Arnergy is a high growth off-grid energy company based in Nigeria with ambition to expand to other emerging markets. The business is scaling fast and is already among the leading players in this space. Arnergy is backed by a stellar group of investors which includes Breakthrough Energy Ventures, EDFI ElectriFi, the EU’s energy impact fund, Norfund (Norway’s DFI) and All On (Shell’s Nigeria impact fund).

We are recruiting to fill the position below:

Job Position: Customer Operations Engineer
Job Location: Lagos Island, Lagos
Employment Type: Full Time

Job Description

• As our Customer Operations Engineer, you will help ensure power availability and customer satisfaction.
• You will coordinate, schedule and ensure O&M activities are performed professionally within your assigned geographical location and according to standards.
• The role would also involve developing strategies in the onboarding of new customers for expansion within the geo-political zone.

Responsibilities
You’ll focus on:

• Maintaining a record of all customer/solution details and project milestones.
• Maintaining logs of all required repairs and maintenance.
• Educating customers on energy efficiency, conservation, reliability and systems operations.
• Performing site assessment and load analysis on prospects' facility where required.
• Project implementation quality assurance and control.
• System commissioning of all installations.
• Ensuring snag reporting following system commissioning.
• Ensuring site acceptance and job completion signoff at project closure.
• Timely response to escalation and resolution of faults in line with set Service Level Agreement.
• Ensuring energy reliability and a good customer experience.
• Scheduling of quarterly preventive maintenance activities within the region.
• Performing all aspects of corrective and preventive maintenance and general oversight as required.
• Ensuring that all operation and maintenance activities performed at customer sites comply with OEM guidelines.
• 24/7 availability for emergency call-outs.
• Documenting, storing and sharing knowledge from field activities, incidents and notable equipment behaviours.
• Providing timely written reports and feedback from field operations.
• Contributing to OPEX reduction by keeping work activities within budget with appropriate financial reports.
• Ensuring full compliance with the company's HSE policy.
• Incident management for incidents relating to all solar deployments within the region.
• Proper representation of the brand at every interaction with customers and the general public within the region.
• Regular update to Customer Operations Manager.

Requirements & Skills
You’ll be a good fit for this role if you have:

• Minimum of a B.Sc in Electrical Engineering or Electrical & Electronics Engineering.
• Minimum of 3 years of related experience.
• Reside on the Island
• Good technical knowledge, diagnostic and problem solving skills.
• Ability to learn and work on changing and emerging technologies.
• Ability to build an environment and relationship of trust and credibility with customers, in order to best promote Arnergy in the local market.
• People-management skills.
• Good knowledge of Microsoft Office suite (Google Drive) i.e. Microsoft Word (Google Doc), Excel (Google sheet) and PowerPoint (Google Slide).
• A driver’s License.

We’d also like to see:

• Excellent written and verbal communication skills
• Ability to travel as required
• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Compliance oriented, good interpersonal skills
• Excellent time management, task prioritizing and organizational ability
• High level of attention to detail.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@arnergy.com using the Job Position as the subject of the mail.