Customer Relation Officer

Insight Consults Limited is a major player in the Nigerian economy with main business focus in Customer service consulting, capacity building, Manpower development, logistics, contracts and supplies.

We are recruiting to fill the position below:

Job Position: Customer Relation Officer
Job Location: Lagos

Responsibilities

• Prepare proposal for clients, marketing and other required letters.
• Maintain client focused working environment for team.
• Identify and develop new business opportunities with client contacts.
• Gather and input data, maintain databases, research projects, problems, and create reports.
• Refer clients to appropriate people when necessary.
• Generate performance reports and client account summaries.
• Organizational and time management skills with particular attention to detail
• Receiving customers, attending to customers complaints, receiving and responding to online requests and documentations.
• Interested applicant must be experienced and must have a good customer care quality and must be ready to build and sustain good corporate image of the organization.

Job Requirements

• Minimum of OND
• A minimum of 2 years of relevant experience
• Available for immediate employment
• Good computer Knowledge
• Ability to multi task
• Must be computer literate
• Must be extremely fluent in English and good marketing skills.
• Age: 20 – 30 years.
• Strong management, negotiation, communication and interpersonal relations skills.
• Ability to work under pressure with less/no supervision are added requirements.
• Experience in the banking industry will be an added advantage.
• Good customer service skills.
• Good relations skills.
• Good problem solving skills.
• Good documentation and record keeping.
• Good reading and listening skills.
• Good dress sense

Note: Only qualified applicants will be invited for screening. Multiple applications are not acceptable.