Customer Relations Assistant Job at BA Gladiators Limited

BA Gladiators Limited - Our client, Smart Homes Nigeria is a fast-growing certified home technology company providing security and residential technology servicing with a vast clientele across Nigeria, is recruiting to fill the position below:

Job Position: Customer Relations Assistant
Job Location: Abuja (FCT)

Duties & Responsibilities

• Act as the first point of contact to customers through all access channels for all enquiries.
• Maintaining a pleasant working environment for the team
• Updating and managing all social media platforms
• Offering excellent customer service and after-sales support
• Overseeing the customer service process
• Resolving customer complaints
• Monitoring the work of individual representatives
• Conducting quality assurance surveys with customers and providing feedback to other staff members
• Maintaining a wealth of knowledge about products to enhance customer support

Requirements
The Successful Candidate Will be One With:

• A Bachelor's Degree in Administration or a related field
• An ability to motivate other team members
• An ability to prioritize tasks
• Good problem-solving skill
• A confident person
• An ability to maintain consistency in applying policies and processes
• An ability to adapt based on client’s needs
• An ability to communicate clearly and respectfully
• An ability to consider the contributions and opinions of others
• Must maintain positive working relationships
• Excellent interpersonal & written & oral communication skills
• Computer skills
• Knowledge of mediation and conflict resolution techniques

Experience:
Must-Have:

• Experience in customer relations and marketing, proficiency in Microsoft packages, and any Accounting Software
• The ability to speak Hausa will be ideal.

Salary

• 50,000 naira Per month (Negotiable depending on the level of experience).

Method of Application
Interested and qualified candidates should send their CV to: bagladiators@gmail.com using "Customer Relations Assistant" as the subject of the email.