Customer Relations Officer Job at Altokom

At Altokom, we believe strongly in the importance of IT solutions in today’s business landscape, as information technology has revolutionized the way we do business in the 21st century. At the click of a button, company information could be accessed by millions of people around the globe; maximizing this opportunity could mean a million more opportunities of growth for that business. Yet, information technology is not only about promoting a company. Using IT tools, businesses can increase productivity and grow their bottom line with little investment. Collaborative web tools can reduce costs significantly, and innovative data management tools can ensure employees have access to relevant, up-to-date information when they need it.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer
Job Location: Owerri, Imo
Employment Type: Full-time

Summary

• Initialize and manage relationships with clients. Focal point of contact with prospective and existing clients. Identify and educate prospective customers whilst supporting existing clients with information and assistance. Responsible for communicating the benefits of our services to drive sales.

Duties & Responsibilities

• Manage customer service interactions i.e., phone calls, email correspondences, WhatsApp
• Resolve customer complaints and escalate where necessary
• Nurture long-term relationships with our clients
• Up-sell or cross-sell our services
• Generate leads and follow up with prospects
• Achieve agreed-upon sales targets and outcomes within the schedule
• Pass along feedback from clients to help us build/develop better services
• Maintain in-depth knowledge of our products and services
• Provide advice to clients on purchasing services
• Take and process orders
• Keep abreast of best sales practices and promotional trends
• Track relevant KPIs
• Perform miscellaneous job-relation duties as assigned

Minimum Job Requirements

• HND
• 0 - 2 years of work experience.

What We’re Looking For:

• Write and speak English at a professional level
• Excellent customer service orientation
• Ability to work with minimal supervision
• Comfortable and eager to learn new things
• Strong attention to details
• Ability to empathize with clients and convey confidence
• Familiar and comfortable working with computers, devices, Office tools and the internet.

Salary
N50,000 - N70,000 monthly. 

Method of Application
Interested and qualified candidates should send their CV and cover letters to: jobs@altokom.com using the Job Position as the subject of the mail.