Customer Relations Officer Job at Canada International Work and Study Resource Center

Canada International Work and Study Resource Center (CIWSRC) is an education consulting center which provides valuable information and guidance to those wanting to study and work in Canada. CIWSRC has been innovating the education landscape in Canada by building partnerships that lead international candidates to the careers of which they dream. We are representatives of many universities and colleges in Canada, Uk and European Countries.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Lagos
Employment Type

Key Responsibilities

• Act as the first point of contact for all client inquiries, offering prompt and professional responses.
• Develop and maintain strong relationships with customers, ensuring their needs and concerns are addressed efficiently.
• Monitor and evaluate customer satisfaction through surveys, follow-up calls, and feedback forms.
• Assist in developing and implementing customer retention strategies.
• Manage customer feedback and complaints, ensuring resolutions are timely and satisfactory.
• Collaborate with internal teams to address customer issues and improve service delivery.
• Maintain detailed and accurate records of customer interactions and transactions using CRM and other software tools.
• Provide administrative support to the customer service department when required.

Requirements

• Candidates should possess relevant qualifications and experience.

Method of Application
Interested and qualified candidates should send their CV to: hr@ciwsr.ca using the Job Position as the subject of the email.