Customer Relations Officer Job at Greenwich Registrars & Data Solutions Limited

Greenwich Registrars & Data Solutions Limited - Since the commencement of our operations in the late 1950’s, Greenwich Registrars & Data Solutions has evolved into a strong player with a robust clientele consisting of leading Nigerian corporates and subsidiaries of multinationals. We serve as an intermediary between our clients and their shareholders by providing a complete range of share registration and data management services.


We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Lagos
Employment Type: Full time

Duties & Responsibilities

  • Building long-term relationships with Client Companies
  • Build a reputation as a knowledgeable and trusted advisor to Client Companies in handling shareholders’ inquiries and resolving their complaints
  • Creating innovative sales plans in order to generate revenue for the company
  • Strategic marketing and signing onboard equity register and bond transactions
  • Work closely with the IT team to ensure all technicalities involved in AGMs are in place
  • Conduct / supervise dry run prior to each AGMs to ensure every necessary requirement is well taken care of.
  • Authenticate Shareholders in person or by proxy(where applicable) ahead of every AGM
  • Create work plans to address clients’ business needs
  • Act as point of contact for complaints and escalate issues as appropriate
  • Work closely with branch liaison officers to increase cross-sell services and products
  • Ensure both the Company and Client Companies adhere to contract terms and conditions
  • Monitor competition to find new ways to retain customers
  • Work closely with the mailing unit to ensure Annual Reports are delivered to all Shareholders prior to each AGM
  • Attend meetings with client companies and ensure all agenda / strategies results into productivity
  • Provide specialist advice on the interpretation and application of regulatory policies and procedures, resolving complex or contentious queries, issues and enabling others to take appropriate actions
  • Schedule regular meetings with Client Companies to ensure they are satisfied with our services
  • Give presentations to clients about products or services.

Key Skills and Competence

  • Degree in Social Sciences from a reputable University
  • 3 years and above experience in Client Relationship Management (Preferably in the Capital Market Industry)
  • Very organized and thorough
  • Able to apply critical thinking skills to resolve difficult issues
  • The ability to research and keep on top of developments in the industry
  • Strong negotiation and influencing skills
  • Excellent written and oral communication abilities
  • Engaging and outgoing personality
  • Proficient with computer spreadsheets and Microsoft Office products
  • Good Presentation Skill.

Method of Application
Interested and qualified candidates should send their CV to: careers@gtlregistrars.com using the Job Position as the subject of the mail.



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