Customer Relations Officer Job at Jimac Infotech Nigeria Limited

Customer Relations Officer Job at Jimac Infotech Nigeria Limited

We are one of the leading Telecommunication Servicing Company with offices in over 10 state in the country required a competent candidate for this role.

Position: Customer Relations Officer

Responsibilities:

• Manage customer arrival to maximize relationship building opportunity.
• Improve the overall customer relationship by delivering reliable administrative support and customer services.
• Acknowledging customers and treating them courteously.
• Finding out what information or product customer require meeting his/her need.
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Sales / Customer Service / Customer Retention position
• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction, Monitor individual progress to provide coaching opportunities and to understand employee developmental needs, Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training.

Requirements:

• ·         Must have outstanding communication skills (verbal and written), be self-motivated, and a professional demeanor.
•    Must be willing to travel.
• ·         Internally motivated.
• ·         Desire to develop oneself.
• ·         Success-driven.
• ·         Communication (written and verbal) skills.
• ·         No-excuses mentality.
• ·         Minimum of 2 years experience in customer service environment preferred.
• ·         4-year college degree preferred but not required
• ·         Must be willing to work Full Time.
• ·     

How to Apply

All qualified candidate should forward their updated CV to :  dumebiabuzor@jimacinfostech.com