Customer Relations Officer Job at Swift Consulting
Swift Consulting - Our client in the Electrical Engineering Industry is recruiting suitable candidates to fill the position below:
Job Position: Customer Relations Officer
Job Location: Ibadan, Oyo
Employment Type: Contract
Major Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- HND/ B.Sc Degree in Business Administration or any related discipline with 2-3 years of experience
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Salary
N60,000 / Month.
Method of Application
Interested and qualified candidates should send their CV to: hireme@swiftconsulting.com.ng using the Job Position as the subject of the mail.
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