Customer Relations Officer Job at Zenith Carex International Limited

Zenith Carex International Limited was incorporated on 1st November 2002 under the 1968 Companies Acts of the Federal Republic of Nigeria under registration RC 465 705. We have, in line with our vision, already taken a frontline position in the air express industry in less than a decade since our commencement of operations. We have cut a niche as the air express company that can depend upon not only to keep with the terms of our services but more often to exceed customers’ expectations. Zenith Carex international was established to offer unique air express mail and freight delivery services to our clients in new and innovative ways that would mark a clear departure from existing methods.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Greet guests with a friendly and welcoming attitude.
• Provide personalized assistance to guests and VIPs.
• Offer assistance with certain tasks (e.g. Taking messages)
• Address customer complaints and escalate to the Managementwhen needed.
• Ensure compliance with health and quality standards.
• Assist in organizing and coordinating special events or guest requests
• Uphold and enforce the Apartment'sstandards for quality customer service
• Address minor issues in guest rooms or common areas efficiently to enhance guest satisfaction.
• Work collaboratively with other staff members to maintain a positive and efficient working environment.
• Provide information about amenities, area and venues and promote services.
• Anticipate guest needs and build rapport with customers.
• Ensuring a seamless check-in and check-out process.
• Ensure that clients are invoiced timely and accurately.
• Ensure that all amenities provided for the apartment works effectively for the guest's comfort .
• Ensure that the cleaners dress neatly and appropriately at all times.

Job Requirements

• Diploma or B.Sc / BA in Hospitality Management or any other related field.
• Minimum of five years of experience in customer service, guest relations or any hospitality role
• Excellent verbal and written communication skills
• Familiarity with customer relationship management (CRM) software and reservation systems
• Strong interpersonal skills and the ability to establish rapport with guests
• Familiarity with hospitality industry standards
• Problem-solving skills to address guest concerns and find suitable resolutions.
• Knowledge of multiple languages may be an asset.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@zenithcarex.com using "Customer Relations Officer (Abuja)" as the subject of the mail.