Customer Relationship Management Specialist Job at Eden Oasis

Eden Oasis is Nigeria's largest commercial and residential real estate sales organization. Our main areas of work are domestic and commercial property sales and purchases. With the years of experience in Nigerian real estate, we are the market leaders around for lifestyle and investment buyers. We are committed to earning customers for life by communication, honesty and safeguarding the interests of all parties.

We are recruiting to fill the position below:

Job Position: Customer Relationship Management Specialist
Job Location: Beside Lagos Business School, Lagos
Employment Type: Full-time

Details

• We are seeking a skilled and motivated CRM (Customer Relationship Management) Specialist to join our dynamic team.
• If you are passionate about delivering exceptional customer experiences, building long-lasting relationships, and maximizing customer satisfaction, this is the perfect opportunity for you.

Responsibilities

• Implement and manage the CRM system to effectively track and analyze customer data, interactions, and feedback.
• Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty.
• Analyze customer data and trends to identify areas for improvement and develop actionable insights.
• Plan and execute CRM campaigns, including email marketing, SMS, and other customer communication channels.
• Provide training and support to staff members on CRM system usage and best practices.
• Collaborate with the sales and marketing teams to identify customer segmentation, targeting, and personalization opportunities.
• Create and manage customer profiles, ensuring accurate and up-to-date information.
• Monitor customer satisfaction levels and proactively address any concerns or issues to enhance the overall customer experience.
• Ensure compliance with data protection regulations and maintain high standards of data integrity and security.
• Stay updated on industry trends, CRM best practices, and emerging technologies to continually improve CRM strategies and processes.

Requirements

• Bachelor's Degree in Business Administration, Marketing or a related field.
• Proven work experience as a CRM Specialist or in a similar role.
• Strong knowledge of CRM systems and tools, with experience in implementation and management.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Pipedrive, Salesforce, HubSpot, Zoho CRM).
• Excellent analytical skills and the ability to translate data into actionable insights.
• Familiarity with digital marketing channels and customer communication platforms.
• Exceptional interpersonal and communication skills to build and maintain customer relationships.
• Proactive and self-motivated, with a strong customer-centric mindset.
• Must be available to resume work immediately.

Note: Proximity to Lagos business school axis is vital. Applicant must reside on the island and preferably live close to Lagos Business Bchool.