Customer Retention Officer Job at Getpayed
Getpayed is a banking and payment solutions company that provides a reliable, efficient and secure digital payment experience in Nigeria and beyond.
We are recruiting to fill the position below:
Job Position: Customer Retention Officer
Job Location: Lagos Island, Lagos
Employment Type: Full-time (hybrid)
Responsibilities
- Develop and implement strategies to retain customers.
- Address customer concerns and provide timely solutions.
- Analyze customer feedback to improve service delivery.
- Collaborate with sales and support teams to enhance customer experience.
- Maintain records of customer interactions and follow up on engagements.
Requirements
- Bachelor's Degree in Business, Marketing, or a related field.
- Experience in customer service, sales, or relationship management.
- Strong communication and problem-solving skills.
- Ability to analyze customer data and provide insights.
- Proficiency in CRM software is a plus.
- Candidate must reside on the island and it's environs.
Salary
N80,000 - N100,000 monthly plus other benefits.
Method of Application
Interested and qualified candidates should send their Resume to: C.Onyia@getpayed.co using "Customer Retention Officer Application" as the subject of the mail.
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