Customer Service
About Us:
We are a fast-growing e-commerce company that provides top-quality products and exceptional customer experiences. We pride ourselves on innovation, efficiency, and outstanding customer service. As we continue to expand, we are looking for a dedicated Customer Service Officer to join our dynamic team.
Job Responsibilities:
- Respond to customer inquiries via phone, email, live chat, and social media in a professional and timely manner.
- Resolve customer complaints, process refunds, returns, and exchanges efficiently.
- Assist customers with product information, order tracking, and troubleshooting issues.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to improve customer service processes.
- Stay up to date with company policies, promotions, and product offerings.
Requirements:
- Previous experience in customer service, preferably in an e-commerce environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently under pressure.
- Proficiency in CRM software and Microsoft Office/Google Workspace.
- A customer-centric approach with a positive and professional attitude.
Benefits:
- Competitive salary and performance-based incentives.
- Career growth opportunities within a fast-paced company.
- A supportive and inclusive work environment.
If you are a motivated and detail-oriented professional looking to make an impact, we would love to hear from you! Please send your CV and a cover letter to hr@buildingsandmore.ng with the subject line "Customer Service Officer Application
NYSC CORPERS ARE HIGHLY ENCOURAGED TO APPLY.
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