Customer Service Agent Job at Oolu Energy Nigeria Limited

Oolu Solar is a growing solar energy provider in West Africa with presence in Senegal, Mali, Burkina Faso , Cameroon, Niger and Nigeria and plans to expand within the region. Our vision is to be a leading energy and financial services provider for millions of customers in developing countries.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Lagos
Employment Type: Full-time

Main Duties / Responsibilities

• Answer incoming calls.
• Work on assigned calls generated on the OOLU Hub
• Manage and resolve customer complaints
• Get payment information from customers and pass on to supervisor for necessary action
• Identify and escalate issues to supervisor
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures using the OOLU Hub
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer/ sales team calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Qualifications and Skills

• University Degree / HND.
• 1 - 2 years of experience in a Customer Service environment.
• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.
• Knowledge of sales techniques.
• Knowing how to adapt your sales pitch according to the customer's profile and reactions.

Note

• Read our advice on how to optimize your chances to join us: Recruitment Guidelines / Advice
• Google Account required.