Customer Service Agent / Representative Job at AfriTech Digitals Limited

AfriTech Digitals Limited is a firm that provides a boutique of service offerings ranging from ICT Solutions & Training, Dispatch Delivery and Real Estate Marketing. We develop innovative, high-impact, cost-effective communication tools to help clients’ business solutions.

We are recruiting to fill the position below:

Job Position: Customer Service Agent / Representative

Job Location: Lagos
Employment Type: Full-time
Slots: 2

Job Description

• We are looking for young, intelligent and customer-centric individuals as a Customer Service Agent / Representative
• You will put customers at the centre of your day, helping our customers with a range of services we offer
• We will ensure you are fully trained on everything we offer, so you can help our customers find the right products for them and explain their various features and benefits.
• Building relationships, giving straightforward help and going above and beyond our customers, expectations are all essential parts of great service. You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring attention to detail.
• You’ll need to be flexible with your working hours.

Duties and Responsibilities

• Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
• Working towards and achieving stretching personal and team objectives
• Identifying how we can best help customers.
• Processing customer orders and up-selling products based on identified customer needs.
• Maintaining quality service by following organization standards.
• Contributing to team effort by accomplishing related results as needed
• Being the first point of contact for customers.

Requirements

• Maximum of an Ordinary National Diploma. Applicants with higher qualifications must exhibit serious work ethics as complacency to work will not be tolerated
• 1 - 3 years of working experience
• Ability to work as part of a team
• Self-motivated and delivering quality work and is proactive
• Result-driven as this is a high-performance, output environment
• Ability to self-manage and be self-motivated. Must be a self-starter
• Fast and accurate in typing at least 39 words per minute
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organisation, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills
• Should be a resident of Lagos state only.

Remuneration

• Attractive Salary plus other incentives during and after the period of probation, including HMO.

Method of Application
Interested and qualified candidates should send their detailed and recent CV to: customer@afritechdigitals.com using "Application For CSA - your gender - your Location - your Qualification" as the subject of the mail (for example, Application For CSA - Shomolu - Female - OND).

Note

• Candidates are to submit only one application, as multiple applications may result in disqualification.
• Candidates will be responsible for applications submitted to any other email address.
• Only candidates residing in Lagos will be shortlisted and contacted for an interview