Customer Service and Social Media Personnel Job at Baldon Clothiers Limited

Baldon Clothiers Limited is a fashion and lifestyle company that caters to men and has a robust mass production line.

We are recruiting to fill the position below:

Job Position: Customer Service and Social Media Personnel

Job Location: Abuja (FCT)
Employment Type: Full-time

Requirements

• The candidate must possess a Degree in Business Administration or related with 2-3 year(s) post NYSC experience in Customer care and Social Media Personnel roles.
• Maintain accurate and detailed records of customer interactions and transactions.
• Identify opportunities for improvement and in processes and recommend solutions to enhance customer experience.
• Stay up-to-date with product knowledge, company policies, and industry trends.
• Candidate will assist customer with fashion advice and product recommendations throughout their shopping experience.
• Candidate is expected to always respond promptly and effectively to customer inquiries through various channels (phone, email, or social media) in a professional and friendly manner.
• Resolve customer issues and complaints to ensure customer satisfaction and retention.
• Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
• The candidate should be enthusiastic, a team player and intuitive.
• Knowledge of Quickbooks is an added advantage.
• Preferably female for gender balance work environment
• Open to Abuja Resisdents Only.

Method of Application
Interested and qualified candidates should send their Resume to: hr@baldonclothiers.com using the Job Position as the subject of the mail.

Note

• Kindly note this position is fulltime. We work Mondays to Saturdays.
• Only qualified candidates will be contacted.