Customer Service Executive

Halogen Security Company Limited is the number one provider of professional Security Solutions in West Africa, currently transforming into an integrated global specialist end to end Risk management & security solutions group by offering strategic protection solutions and safety in our changing and open world. We are therefore attracting the best, bold, energetic and globally aware talents to drive our new subsidiaries and strategic business units to focused market segments.

We are recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Nationwide

Key Responsibilities

• Respond to enquiries professionally - face to face and over the telephone - , to provide information about products and services, complaints etc.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required

• Good communication and listening skills, ability to think quickly and respond positively to customers’ issues/enquiries.
• A clear and pleasant voice and fluency in English are desired.
• Minimum a university degree with at least 2 years’ working experience.

Salary- circa
N60,000