Customer Service Executive Job at a Property development company

We are a significant and innovative real estate development and investment group. Established in 2008, it is focused on substantial regeneration projects across the whole spectrum of residential, commercial and leisure sectors. Its full range of integrated solutions is delivered through an experienced team of finance, development, design, construction and marketing professionals and advisors. A team that are proudly transforming the skyline one development at a time.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lagos
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Candidates should possess relevant qualifications.
• At least 3 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: hrservices@r28.ng using the Job position as the subject of the mail.