Customer Service Executive Job at Kwality Concept

Kwality Concept, a pharmaceutical company, is currently recruiting suitable candidates to fill the position below:

Job Position: Customer Service Executive
Job Location: Abuja (FCT)
Employment Type: Full-time

Job Purpose

• To provide effective administrative support to the field force and Marketing department at all times.

Job Responsibilities

• Serves as demand manager for the supply chain operation.
• Liaise with distributors, hospitals, and pharmacies for any support that will facilitate cordial business relations.
• Confirm LPOs and liaise with Medical Sales Representative on product swap, quantity corrections etc.
• Follow up on debts and ensure timely recovery
• Compile global distributor inventories and advise on stock movement.
• Monitor company social platforms and improve traffic on sites by inviting and encouraging internal and external customers to visit company social sites.
• Monitor and manage the marketing calendar and send out prior reminders to regions and territories. Collate and submit marketing program reports from territories to the PM
• Timely collation of weekly and monthly reports from regions and sending of same to the sales and marketing department every month.
• Assist in resolving any marketing function that may be assigned to you from time to time.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Schedule and coordinate meetings, appointments and travel arrangements for the marketing department.
• Attend to customers' complaints and get them resolved within 24 hours.
• Act as the Liaison Officer between the field force and the other departments and get all their issues resolved within 24 hours.
• Ensures that customers' stock is invoiced and dispatched as at when due and on time.
• Manages the company's call centre with all the professional ambience
• Ensures that the reception is well kept and arranged to suit the ambience of a corporate organization.
• Any other duties as may be assigned from time to time.

Job Factors
Knowledge:

• Knowledge of generally accepted marketing principles.
• Ability to resolve customers' problems and complaints.
• Ability to lead people by actively practising and demonstrating esteem leadership principles and values
• Capability to develop people through providing support and encouragement
• Proficiency to practice what you preach by ensuring words and actions are consistent
• Skill to cooperate with others and customer-oriented
• Ability to impact and convince others to commit to the company’s interest

Complexity:

• The job specification is highly demanding and calls for a high level of integrity and in-depth knowledge in the management of manpower and administrative processes as an activity not following normal trends may arise resulting in grave consequences for the company if not well handled.
• Because of the attention and extra care the job requires, an extended hour of work may be required
• The job requires sound judgement in balancing employee demand and company obligations and may be required to take a calculated business decision where straight judgement could not be given with available data
• Rapid emergency responses decision skills in the event of major hazards within the facility necessary, and required at short unplanned notice.

Independent Thinking:

• The holder is expected to develop/review all system/process procedures from time to time by requirement and expiration.
• The holder is expected to effectively review labour requirements for local regulatory agencies and marry the same with global standards, and come up with site-specific actions aiming at meeting all relative human resource expectations at all times.

Supports:

• Provide customers with information on any open orders and invoices and resolve issues in the different departments if needed.

Qualifications and Requirements

• B.Sc in Economics or Business Administration
• 3 years experience in customer service.
• Computer literate.

Method of Application
Interested and qualified candidates should send their CV to: topnotchrecruitment01@gmail.com using the Job position as the subject of the email.