Customer Service (ICT Support) Officer Job at Enroyale Global Services Limited
Enroyale Consulting, a globally minded business management consulting company, is recruiting to fill the position below:
Job Position: Customer Service (ICT Support) Officer
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- The candidate is responsible for application setup; resolution of all application functional issues raised by the users; works closely with I.T support team to ensure update reports are available and must ensure that all users are supported and can effectively use the media app effectively.
Job Description
- Keep record of users interactions, transactions, comments, and complaints
- Identifying and resolving technical issues
- Aid installation and configuration of users software
- Maintain a positive, empathetic, and professional attitude toward users
- Provide technical support to teams within the organisation, and to users
- Assist with systems integrations
- Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept updated
- Delivering service and support to end-users via automated call distribution device software
- Gathering and using customer details before evaluating and analysing the symptoms of the issue.
Qualifications
- Bachelors Degree in any related area
- 2 - 4 years work experience
- Experience in customer service or contact center
- Computer Science Graduate with customer service experience will be an advantage
- Ability to discuss complicated technical information in simple terms
- Problem-solving skills and good analytical skills
- Strong oral communication and interpersonal skills
- Love of technology
- Proper phone etiquette.
Method of Application
Interested and qualified candidates should send their CV to: talent@enroyale.consulting using the Job position as the subject of the mail.
Similar Jobs
- HelpMum Recruitment for Customer Service Personnel (Intern / NYSC)
- Waitress Job at Folz'deluxe
- Job Openings at Buckler Systems
- Customer Address Verification Agents Job at Polaris Digitech Limited
- Relationship Manager Job at Rich-Hoods Home and Properties Limited
- Customer Relations Officer Job at Balosh Integrated Services Limited
- Cashier and Inventory Coordinator (Kitchen Services) Job at Lily hospitals Limited
- OFFICE ASSISSTANT
- SALES MARKETERS
- SOCIAL MEDIA MANAGER