Customer Service Manager

Darmac Engineers, is recruiting for suitably qualified candidates for immediate employment into the position below:

Job Position: Customer Service Manager

Location: Lagos

Requirements/Skills

• Customer Service,
• Process Improvement,
• Decision Making,
• Managing Processes,
• Staffing,
• Planning,
• Analyzing Information ,

Responsibilities/Duties

• Maintains customer satisfaction by providing problem-solving resources; managing staff.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Accomplishes information systems and organization mission by completing related results as needed.

Deadline
25th May, 2017.