Customer Service Manager Job at Bricklane Consulting Limited
Bricklane Consulting Limited, a recruitment consulting firm, is recruiting suitably qualified candidates to fill the position below:
Job Position: Customer Service Manager
Job Location: Mainland, Lagos
Employment Type: Full-time
Job Summary
- We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to prioritie
Requirements and skills
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- BS degree in Business Administration or related field.
Method of Application
Interested and qualified candidates should submit their CV to: bricklanerecruitment@gmail.com using the Job Position as the subject of the email.
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