Customer Service Manager Job at Haulage and Logistics Nigeria
Haulage and Logistics Nigeria Limited - Our client in the automotive industry is recruiting to fill the position below:
Job Position: Customer Service Manager
Job Location: Lagos
Job Responsibilities
- Improving customer service procedures, policies and standards for the department and company
- Develop a growth strategy focused on both financial gain and customer satisfaction
- Develop customer satisfaction goals and coordinate with the team to them on a steady basis
- Implement an effective customer loyalty program
- Understand customer’s needs and expectations
- Provide trustworthy feedback and after-sales support
- Build strong, long term relationships with new and existing customers
- Communicate with customers on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet customers’ needs
- Act as the liaison between key customers and internal team
- Developing feedback or complaints procedures for customers to use
- Training staff to deliver a high standard of customer service
- Perform any related tasks as assigned and work closely with other departments
Job Requirements
- Bachelor's Degree in Business Administration or relevant field
- Minimum of 5 years cognate experience in Customer Service, with at least 3 years in managerial role
- Proficiency in Microsoft office and customer service software
- Master’s Degree will be an added advantage with a profession certification
- Excellent leadership and interpersonal Skills
- Excellent verbal and written communication skills
- Efficiency and organizational Skills.
Method of Application
Interested and qualified candidates should send their Applications and detailed CV to: careers@idlnigeria.com using the Job position as the subject of the email.
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