Customer Service Officer

Cypress Leasing - We are specialists in project finance for a wide range of projects. Our specialist teams are experienced in project financing across a range of industries including, energy, oil and gas, transportation and aviation.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

• Cypress Leasing and Investments Limited provides solutions in operational and finance leases, asset management and investment advisory.
• Cypress services includes consumer and corporate leases and rentals, logistics and fleet management, portfolio management.

Responsibilities
Customer Service officer:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Perform live chat and email correspondence with customers.
• Ability to maintain composure with difficult consumers. Must remain professional at all times.

Qualifications / Requirements

• A Degree in a relevant field.
• Minimum of two years experience.
• Good knowledge of Microsoft office suite (especially Excel application).
• Excellent written and verbal communication skills and a good command of English Language.
• Good team player, versatile, confident and articulate.
• Ability to juggle multiple tasks simultaneously.