Customer Service Officer

Lily Homes Limited is a reputable Real Estate organization requires the service of result oriented young executives to be part of our team to properly penetrate and maintain a large share of the market.

If your desire is to work in a fast pace result oriented environment with an ability to creatively think outside the box, then we suggest you apply to complete for the vacant position below:

Job Position: Customer Service Officer

Job Location: Lagos
Job Role and Responsibilities

• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Job Requirements

• Proven customer support experience or experience as a client service representative
• Ability to multi-task, prioritize, and manage time effectively
• Strong data analysis and market research skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills

Application Closes on  31st January, 2018.