Customer Service Officer

Esty Home Essentials is an online destination for all your home and garden needs. We offer a large selection of products from home wares to furniture and storage. Esty Home Essentials is dedicated to delivering everything you need for a beautiful home right to your door step. We offer you convenience by giving you the avenue to shop from a growing selection of home and garden products in the comfort of your home or office avoiding traffic and unnecessary long queues. We offer various payment options to ensure you have a wonderful and hitch free shopping experience. We accept pay on delivery, direct transfer and secure online payment through Voguepay.

We are recruiting to fill the position of:

Job Title: Customer Service Officer

Location: Lagos

Job Description

• Assists with complaints and customers, orders, errors, account questions, billing, cancellations and other queries

Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Record details of inquiries, comments and complaints
• Direct requests and unresolved issues to the designated resource

Qualification and Requirements

• OND/HND/B.Sc. in English or other relevant discipline
• Fluent in English language
• Attention to details and accuracy
• Good communication skills
• Stress tolerance
• Data collection and ordering
• Listening skills
• Communication skills- Verbal and written
• Knowledge of relevant computer applications
• Knowledge of customer service practice and principles