Customer Service Officer

Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos

Job Description

• Answers customer inquiries via phone, email, and in person
• Directs customers to online resources
• Updates customer records in the system, including notes about interactions
• Pitches ideas for improving customer care
• Build sustainable relationships of trust through open and interactive communication
• Attends weekly staff meetings
• Participates in team-building activities
• Identify and asses customer needs to achieve satisfaction
• Handling and resolving product or services complaint from customers by determining cause of the problem and resolving the best way possible
• Makes recommendations to management to improve customer experience.

Requirements

• Must have 2 years of experience in customer service
• HND or B.Sc./post NYSC certificate
• Must have basic knowledge of computer
• Must have excellent communication skills.