Customer Service Officer & Advisor Job in Port Harcourt

We are a vibrant and innovative education consultancy that is evolving to build a global brand, and we are recruiting to fill the position below:

Job Position: Customer Service Officer & Advisor
Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Following up with leads and potential clients via phone calls, emails and social media.
• Closing sales with prospective clients.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions.
• Processing online enquiries, registrations and requests.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Bachelor's Degree (2:1 or First class) or HND (Upper Credit or Distinction).
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support and sales closing.
• Achievement orientated
• Comfortable using computers and smartphones.
• Familiar with CRMs.
• Must be teachable
• Demonstrated customer service orientation
• Demonstrated ability to communicate effectively
• Demonstrated ability to work in a team
• High level of problem-solving and negotiation skills
• Understanding of needs and issues of clients.