Customer Service Officer (Female) Job at Newchip Technologies

Newchip Technologies is a fast growing ICT and online retail company registered with CAC and started operations in 2015 with the aim of providing low cost ICT services which includes website and mobile app development, business branding, digital marketing, system maintenance, gadgets (mobile phones and computers), software development and training for individuals and organizations in Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Service Officer (Female)

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Answer questions and provide information about products, services, or policies promptly and accurately.
• Help customers solve problems or complaints in a calm and efficient manner to ensure satisfaction.
• Assist customers with orders, returns, refunds, or technical issues as needed.
• Keep detailed records of customer interactions, transactions, and feedback for future reference.
• Use friendly and professional language to ensure customers feel heard and valued.
• Work with other departments to address customer needs and improve overall service quality.
• Stay updated on product knowledge, company policies, and best practices to provide accurate assistance.
• Knowledge of social media management will be an added advantage.

Salary
N70,0000 - N120,000 / month.

Method of Application
Interested and qualified candidates should send an updated CV with working phone number and full address to: crecruitment50@gmail.com using the Job Position as the subject of the email.