Customer Service Officer Job at Apple Direct Technologies
Apple Direct Technologies is a technology company based in Lagos State Nigeria, dealings in sales/supply, general services for Apple products. We provide ict solutions to companies and individuals.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support
- Handling company's social media handles.
Requirements
- Candidates should possess an OND / HND qualification with 1 - 5 years of work experience.
- Candidates must reside on the island.
Salary
N40,000 monthly.
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