Customer Service Officer Job at Apple Direct Technologies

Apple Direct Technologies is a technology company based in Lagos State Nigeria, dealings in sales/supply, general services for Apple products. We provide ict solutions to companies and individuals.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support
• Handling company's social media handles.

Requirements

• Candidates should possess an OND / HND qualification with 1 - 5 years of work experience.
• Candidates must reside on the island.

Salary
 N40,000 monthly.