Customer Service Officer Job at Choice Talents NG

Choice Talents NG is Nigeria’s preferred talents management company. Our goal is to help build successful businesses through effective talent, resource and process management.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Abuja (FCT) 
Employment Type: Full-time

Responsibilities

• Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
• Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
• Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
• Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
• Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.

Requirements

• HND / B.Sc Degree in related field with 2 years of experience.
• Smart Appearance: Must dress professionally and represent the brand’s image.
• Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
• Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
• Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.

Method of Application
Interested and qualified candidates should send their CV to: jobs@choicetalents.com.ng using the Job Position as the subject of the mail.