Customer Service Officer Job at Dunn and Braxton Limited
Dunn and Braxton Limited - Our client is one of the leading insurance firms in Nigeria with locations across different states in Nigeria. They provide life insurance and non-life Insurance business services to Organizations and Private individuals.
They are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full-time
Job Description
- Our Clientis seeking to hire a Customer Service Officer to manage customer queries and complaints.
- He/She will be responsible for processing orders, modifications, and escalating complaints across various communication channels.
- The ideal candidate for this position should possess strong customer service skills, including the ability to maintain composure under pressure and have a solid foundation in computer operations.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Attend to inbound and outbound mail.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Create agency code and other assigned tasks.
Key Requirements
- Good First Degree in any relevant field.
- Minimum of 2 years of Cognate experience as a Customer Service Representative or in similar role in the financial industry.
- Proficiency in the use of Microsoft Office.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to prioritize and manage time effectively.
- Excellent written and verbal communication skills
- Excellent teamwork skills.
- Ability to work with minimal supervision and pay attention to details.
Benefits
N120,000 Month net + Other benefits.
Method of Application
Interested and qualified candidates should send in updated CV to: recruitment@dunnandbraxton.com using the Job Position and Location as the subject of the mail.
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