Customer Service Officer Job at Fastest Cakes

Fastest Cakes is a registered brand in Nigeria that focuses on delivering awesome and affordable cakes very fast. The company is deeply committed to ensuring that ordering and getting cakes for occasions is seamless and fun. The core team has some serious experience and has successfully produced and delivered over 10,000 cakes unscathed in Lagos.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Ikeja, Lagos
Employment Type: Full time

Job Duties

• We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.
• Taking orders on Whatsapp
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Ensuring all customer orders are processed efficiently.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 2 years of work experience.
• Must be at least 2 years of post-NYSC
• Proven customer support experience
• Candidate must reside around Ikeja
• Must have completed National Youth Service Corporation (NYSC)
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays.
• Work from the office 23 days a month
• Should be willing to work with the company long term.

Method of Application
Interested and qualified candidates should send their CV to: admin@fastestcakes.com using the Job Position as the subject of the email.