Customer Service Officer Job at Firewood Rice Nigeria

At Firewood Rice Nigeria, we don’t just serve meals - we serve memories. With a deep-rooted love for authentic Nigerian dishes, we’ve built a brand that delivers comfort, flavor, and joy to our customers across Lagos. Our energetic team is the secret sauce behind our success, and we’re growing fast! If you love food, innovation, and working in a vibrant, forward-thinking environment, we want you with us.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Provide menus, explain daily specials, and answer questions about food and beverages
• Ensure orders are entered into the system and follow up on their status to ensure timely delivery.
• Monitor guests’ dining experience to ensure satisfaction and encourage feedback.
• Handle customer complaints and resolve issues promptly and effectively.
• Maintain up-to-date knowledge of company products and services.
• Provide product recommendations based on customer needs and preferences
• Collect and record customer feedback to identify areas for improvement.
• Work closely with the sales, marketing, and production teams to ensure customer satisfaction.
• Coordinate with logistics and warehouse teams to address order and delivery issues.
• Communicate special requests or dietary requirements to kitchen staff promptly.
• Assist in training new front-of-house staff on customer service standards.
• Stay updated on industry trends and best practices in customer service.

Requirements

• B.Sc / HND from reputable institution
• Minimum of 1 year of experience
• Ability to stay calm when customers are stressed or upset
• Excellent verbal and written communication skills
• Critical thinking and Customer centric
• Proximity to Surulere is Key

Salary
N70,000 - N80,000 monthly.

Method of Application 
Interested and qualified candidates should send their CV to: firewoodjollofcareers@gmail.com using the Job Position as the subject of the email.