Customer Service Officer Job at Gamay Properties Limited

Gamay Properties Limited is a Real Estate Company duly registered with the Corporate Affairs Commission in Nigeria; with an energetic young management team with vast knowledge in Real Estate Investment committed to helping young people live their dreams of financial independence through Real Estate Investment.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Our company is looking for a passionate customer service representative that will support customers by providing helpful information, answering questions, and responding to complaints.
• He/She will be the front line of support for clients and customers and will help ensure that customers are satisfied with products, services, and features.

Responsibilities

• Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
• Ensure customer retention and increase the customer base
• Keep proper records and updated customer and clients' databases.
• Support the sales team in processing customers' goods and payments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information of company’s products
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions

Requirements

• BSc or its equivalent
• 1 - 2 years of work experience.
• Excellent communication skills
• Keen attention to details
• customer service experience preferred
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Close proximity to Ikeja is key