Customer Service Officer Job at Optimus Bank

Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Jigawa
Job Type: Full-time

Responsibilities 

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

Requirements
Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years of banking experience in Customer Service.