Customer Service Officer Job at Premier Medical Systems Nigeria Limited

Premier Medical Systems (PMS) is a digital health company with a clear focus on using technology to improve health care in Africa. We specialize in the design, development, deployment and support of solutions in the Healthcare sector. We also provide professional consultancy, recruitment, event management and marketing services to healthcare organizations, agencies or companies.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Abeokuta, Ogun
Employment Type: Full-time

Job Description

• We are looking for a creative Customer Service Officer to join our versatile team and help achieve our customer objectives.
• As a Customer Service Officer, you will be tasked with implementing, supporting and managing all customer sales and after-sales activities as well as collaborating with other departments to contribute to the overall success of the Organization.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet personal/customer service teamsales targets and call handling quotas
• Communicate and collaborate with internal teams as necessary.
• Provide feedback on the efficiency of the customer service process.
• Process orders and requests.
• Respond promptly to customer inquiries.
• Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Generate customer feedback and testimonials.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Must be a graduate (OND / Degree or higher).
• 0 - 2 years customer support experience or experience as a Client/Customer Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Good organizational skills
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Microsoft Office.

Method of Application
Interested and qualified candidates should send their CV to: info@pmsontheweb.com using the Job position as the subject of the email.