Customer Service Officer Job at Productive People

Productive People is a technology-enabled recruitment partner that focuses on helping our clients locate specialist talent, across all markets in Africa. By the use of our deep market insight and process excellence, we are able to deliver an unbeatable service within any given timescale. Our belief is that our customers should never have to choose between the quality of candidate and time to hire.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos

Job Summary

• The successful candidate will manage the daily operations of the center, coordinating resources and growing sales in the assigned center.
• He or she is primarily responsible for converting prospective customers to paid customers and will coordinate and serve as the main point of contact for all matters related to the Center; ensuring all customers are treated fairly and given excellent customer service.

Job Functions

• Manage customers' expectations and grow profitable relationships in assigned centers
• Create a network base for sales and generate leads for the Center
• Grow and develop sales in assigned center
• Maintain end to end relationship with customers
• Responsible for the process of procurement of cars from customers at the center. This will be a role based in one of our centers in Lagos, where you will close auto sales with customers directly.
• Manage the inspection center assigned

Education

• HND or B.Sc in any discipline (must have completed NYSC)

Experience:

• 1 to 2 years’ experience in sales with excellent customer service
• Sound knowledge of closing sales and winning customers
• Excellent knowledge about cars and its various models