Customer Service Officer Job at thePush Consulting

ThePush Consulting - Our client, a reputable real estate firm, is recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary


  • Our client is seeking a Customer Service Officer to join their team. This role focuses on providing excellent customer support, maintaining strong client relationships, and ensuring a seamless customer experience.
  • If you are proactive, detail-oriented, and possess strong interpersonal skills, this is an excellent opportunity to contribute to a dynamic real estate environment.

Responsibilities
Client Relationship Management:

  • Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
  • Assist in onboarding new clients, ensuring a smooth and welcoming experience.
  • Maintain strong client relationships by providing ongoing support and engagement.

Customer Communication & Engagement:

  • Respond to customer inquiries via phone, email, and in-person interactions.
  • Monitor and gather client feedback to improve service delivery.
  • Assist in developing clear and professional client communication materials.

Administrative & Support Functions:

  • Maintain accurate customer records and update CRM systems as needed.
  • Assist in coordinating property viewings, meetings, and follow-ups.
  • Support internal teams with customer-related reports and documentation.

Service Quality & Improvement:

  • Ensure client concerns are escalated and resolved in a timely manner.
  • Collaborate with internal teams to enhance the overall customer experience.
  • Track and report customer service performance metrics to improve processes.

Key Requirements

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • Minimum of 2 years of experience in customer service, client relations, or a similar role.
  • Strong interpersonal and relationship-building skills.
  • Excellent verbal and written communication skills.
  • Proficiency in CRM tools, project management software, and digital communication platforms.
  • Detail-oriented with strong organizational and problem-solving abilities.

What We Offer

  • Salary: N150,000 Monthly.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.

 




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