Customer Service Officer Job at Togetherway Limited
Togetherway is an indegenous holding company with several interests in diverse sectors in the Nigerian economy ranging from Logistics to e-commerce. We are company builders that invest in challanges.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Responsibilities
- Respond promptly and effectively to customer inquiries via various communication channels, including phone, email, and live chat.
- Assist customers in resolving product-related issues, billing inquiries, and general concerns while maintaining a professional and courteous demeanor.
- Collaborate with other departments, such as sales and technical support, to address customer needs and provide relevant solutions.
- Stay up-to-date with product knowledge, industry trends, and customer service best practices to continuously improve service quality.
- Provide accurate and comprehensive information about our products and services to customers, ensuring they have a clear understanding of features, benefits, and pricing.
- Handle customer complaints and escalations, striving for a quick and satisfactory resolution while adhering to company policies and procedures.
- Document customer interactions and maintain detailed records of inquiries, comments, and actions taken to facilitate effective follow-up and future reference.
- Identify opportunities to enhance the customer experience and provide feedback to the management team.
Requirements
- B.Sc / HND in a relevant field of study is required
- Previous experience in a customer service role, preferably in a fast-paced environment.
- Proven ability to multitask, prioritize, and manage time effectively to meet customer service targets.
- Proficient in using customer service software, CRM systems, and other relevant tools.
- A positive attitude and a genuine desire to help customers, coupled with a passion for delivering exceptional service.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to empathize with customers and maintain a calm and professional demeanor, even in challenging situations.
- Strong problem-solving skills and the ability to think quickly on your feet to provide effective solutions.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.
Method of Application
Interested and qualified candidates should send their to: jobs@togetherway.co using the Job Position as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
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